Case Study
Organizational Health Assessment
Partnering with a Chief Information Officer to Transform into an Agile Customer-Focused Organization
Challenge
Federal Chief Information Officers are grappling with transforming their organizations, workforce, and management of technical implementations to help accomplish their missions in the most effective and efficient manner.
About the Client
A federal Chief Information Officer of a science-based Agency
Problem Areas
- Service delivery
- Organizational processes
- Workforce alignment
What Did M2 Do?
Partnering with our client we leveraged our proven organizational health and culture methodologies to provide key insights around six health components: people, tools, process, mission, organization, and environment.
Organizational Health Assessment
- Completed an assessment which provided insight into the identification of workforce skill gaps, existing workload alignment patterns and issues, and capacity concerns.
- The assessment consisted of interviews and surveys with over 60 Federal employees and contractors. The data and findings from the surveys, workload analysis and interviews were analyzed, and recommendations were presented via a detailed Strategic Roadmap.
Change Management and Communication Expertise
- Developed materials for our client to leverage; ensuring consistent delivery through the realignment process.
- Hosted daily stand-up meetings to provide support/guidance on transition and address their concerns
- Developed an intranet site to ensure dissemination of pertinent materials to the impacted workforce.
Knowledge Management Services
- Developed a central repository of all realignment/transition documentation
Results
M2’s Organizational Health assessment and support resulted in the successful organizational realignment as well as the establishment of a Program Management Office.
Final Results
The new office will:
- Standardize the delivery of projects and capabilities to stakeholders
- Initiate an office-level Strategic Plan
- Create career path competency model and training
- Create a Coaching Program that all managers are leveraging.
